Delivery

Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number
We use JNE, TIKI, dan POS.
Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Returns

Define Instruments will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging.
All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting info@esye.co.id
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of: Special orders, Non-stock products, Products that have been built or configured according to your specifications, Distributor stock.

International Shipping